All of our products are shipped to prevent product tampering/contamination; returns must be received by us within 30 days from date of purchase. A return authorization is required, and can be obtained by email (click on "Contact Us" below.) Shipping costs are not refundable.
The testimonials posted on our website are emails that we have received from real customers who have found our products to be effective for their pets. However, when dealing with medical conditions, there is no one product that will work in all cases, and, therefore, we cannot guarantee that our products will help your pet. In addition, degree of efficacy is dependent upon and affected by whether the products have been used correctly and as recommended.